Contact us
Write to us
The way to reach HerbalAsia360 is email. We read every message and usually answer within a few working days.
To help us answer quickly, name the product or paste the address of the page you mean, and describe your question or suggestion as clearly as you can. If your message is about personal data, add the phone number you used in the order form so we can find the request.
When to write to us
Write to us if you notice product information that is wrong or out of date, want to comment on how the site looks or reads, have a question about our privacy policy or affiliate disclosure, or want the data you sent through a form deleted. We also welcome ideas for categories and products you would like to see in the catalogues for Indonesia, Thailand, Malaysia and Singapore.
Questions about an order
Every order is processed and shipped by the seller of the product, so we cannot see the status of your parcel. For questions about confirmation, the number of packs, delivery, payment or returns, the seller's operator — the number that called you to confirm the order — will help you fastest. Save that number after the confirmation call.
If nobody has called within a working day of sending the form, check the number you entered and make sure your phone accepts calls from unknown numbers. If needed, fill in the order form on the product page once more.
What we cannot help with
We do not give medical advice, diagnoses or personal treatment plans; for health questions, please talk to your doctor or pharmacist. We also do not take orders by email — orders are placed only through the form on a product page and confirmed by the seller's operator by phone.
If you feel unwell after using a product, stop using it, see a doctor and tell the seller through the operator who called you.